Cross-Site Cookies

Cookies are saved in your browser by Toucan to store securely your authentication state.

For some instances that have specific configuration, Cross-Site Cookies (or third-party cookies) are required for Toucan to work properly, thus they have to be enabled for you to connect.

Some browser do not allow Cross-Site Cookies by default and you might encounter an error message asking you to enable them.

Cross-Site Cookies disabled

How to allow Cross-Site Cookies

These will help you enable them for every website, you can also enable them only for Toucan, to do so look at your browser’s help page.

You may need to restart your browser after the changes.

If your browser is not listed below, please refer to your browser’s help pages

Google Chrome

PC and Mac

  • Select the Chrome menu icon
  • Select Settings.
  • In the “Privacy and security” section, select “Cookies and other site data”.
  • Allow cookies
Cross-Site Cookies disabled


  • Open the Chrome app.
  • At the top right, tap More More and then Settings.
  • Tap Site settings and then Cookies.
  • Next to “Cookies,” switch the setting on.
  • Check the box next to “Allow third-party cookies.”



  • Go to the Safari drop-down menu.
  • Select Preferences.
  • Click Privacy in the top panel.
  • Under ‘Block cookies’ select the option ‘Never.’


  • Open your Settings.
  • Scroll down and select Safari.
  • Under Privacy & Security, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”.
Cross-Site Cookies disabled

Mozilla Firefox

PC and Mac

  • Go to the Firefox drop-down menu.
  • Select Settings.
  • Click Privacy & Security
  • Select Standard
Cross-Site Cookies disabled