Frequently Asked Questions¶
You might encounter those errors during you integration!
“my_instance.toucantoco.com” refused to connect¶
Deployed Application testing¶
You’re in the case where you’re testing in production or have already disabled securities in your web browser in local. First, check if your embed is public or private, going to the Embed Manager in Admin Area.
Unable to retrieve your script¶
In this case, whether the embed
id doesn’t exist or you’re trying to
retrieve a private embed and your token is wrong. You can check it via
“Check token” feature into Embed
If your token is valid, maybe it’s your token privileges that aren’t set to right small apps ids.
`staging` isn't accessible with `view` privilege!
Still have issues ?¶
FAQ - On Premise Specificities¶
You’ll have to set specific HTTP headers in your favorite web server (e.g. Nginx) in order for your embeds to work.
Please note you can not change the headers directly in Toucan Toco containers! You will need to configure it at the SSL reverse proxy level.
Frontend Container Headers¶
Backend Container Headers¶
my_instance.toucantoco.com/embed_params.jsoninterpolated the placeholder
__API_BASEROUTE_PLACEHOLDER__properly with the right URL to resolve your backend’s URL.