All the details about Toucan Toco’s support

How You Can Contact Toucan Toco’s Support

We provide support for self hosted installations mainly via email

Please indicate:

  • the docker-compose file if you use it
  • the set of actions that leads to the error
  • Toucan Toco version of the frontend: curl https://${frontend_domain}/tucana-version.txt
  • Toucan Toco version and the status of the backend: curl -A "Plop 4rQD3KzCxWzTYaRyp0NSEfd6" https://${backend_domain}/status
  • the current status of the frontend configuration: curl https://${frontend_domain}/scripts/tc-params.js
  • the current status of the frontend embed configuration: curl https://${frontend_domain}/embed-params.json
  • the latest logs from the Toucan Toco container
  • logs of your web servers/proxies ahead of the Toucan Toco container

This support is open between 9:00 and 18:00 (Paris time) on workdays.

Toucan Toco Installer Certification

We provide our partners and technical points of contact with a Toucan Toco installer certification.

This certification is delivered after a training session (2h) where trainees get to install Toucan Toco several times with different settings for various use cases.

Please contact your Toucan Toco sales representative to organise this training.

If you do not have resources to spare for this, we will put you in contact with our certified partners.

We also provide a self assessment form to determine your level of familiarity with Toucan Toco stack and deployment environment.